Privacy and Terms

The term ‘Mugfalia’ or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of our website.

Using this Website indicates that you accept these terms whether you are a customer or just browsing.
If you do not accept, please don’t use the website in any form.

This website is owned and operated by the business “Mugfalia” and all related content is the property of the website owner

You can contact Mugfalia by emailing or using the contact form on the website.
Our business address for correspondence is:

5 Yew Tree Lane
United Kingdom

We don’t take orders over the phone, so no phone contact is available at this time.
Emails are read and responded to multiple times during the day

1.1 This website exists to allow you to purchase our unique custom products.
1.2 All content on this website is the exclusive copyright of Mugfalia. When you purchase an item you receive the item, the rights to use the design remain ours, except where we produce items with a design right held by you.
1.3 We may revise these terms and conditions at any time by updating this posting.
Returning customers should check these terms because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2.1 Your order is placed once payment has been completed. You will be given the opportunity to check the order before completing payment. No changes can be made after payment is made.
2.2 Acceptance of your order occurs when the order is shipped. If for any reason we do not accept your order a refund will be made and you will receive a notification through your payment method.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we suspect fraud or any other illegal activity
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
(c) any situation where we believe our goods may be used in a way that will impact our business or reputation

3.1 All prices shown on the website are for the items only. Shipping is calculated at checkout.
3.2 Any additional charges for postage and packaging will be display on the checkout page of our website prior to completing payment for your order. A final order total, including said charges is also shown.
3.3 Our prices are reviewed from time to time and any pricing changes will be amended as necessary.

4.1 If you wish to cancel your order: 
(a) you can notify us by email to before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.3 below.
4.2 All orders should be checked and any errors notified to us within 24 hours of delivery.
4.3 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund, except for reasons laid out in section 4.5 below.
Please notify of your intention to return goods within 14 days of receiving. The costs of returning goods to us, and/or costs incurred for sending exchange items, shall be borne by you.
4.4 Upon receipt of the returned goods we will give you a refund of the full value of the goods, excluding any carriage, packing or insurance charges.
4.5 The rights to return the goods to us as referred to in clause 4.4 will not apply in the following circumstances:

  1. In the event that the product has been used

2. In the event that the product is not being returned in its original received condition, inclusive of all packaging, fittings and instructions as applicable

3. To any products that we have made or customised, or arranged to be made or customised specifically to your requirements

4. To any products that you have modified or customised, or arranged to be customised in any way.

The provisions of this clause 4.5 do not affect your statutory rights. 

4.6 In the event of incorrect items being supplied by us we will reimburse return postage costs and supply the correct part. We may at our discretion all incorrectly supplied items to be retained by the purchaser or ask that they are destroyed rather than returned.

4.7 Returns are not possible on any items which are personalised or have custom characteristics. in the case of personalised text or characters they will be produced exactly as entered. It is your responsibility to spell check and confirm accuracy before submitting an order

5.1 You are not permitted to print and download extracts from this Website for your own use except where permission is requested by you and granted by us.
5.2 In using any of our content without permission you acknowledge that you will be invoiced for the usage at our current rate and that you shall be liable for any costs to recover the invoiced charges.
5.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us, or in the case of licenced usage the owner of said licence. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 
5.4 Any rights not expressly granted in these terms are reserved. 

6.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 
6.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

7.1 Once notified that a package has not arrived when expected we will endeavour to find out what has delayed the package.
7.2 Any liability for late deliveries shall be limited to a refund of shipping costs and missing item only. No liability for consequential losses shall be accepted.
7.3 In most cases for lost packages we are required under our contract with our carriers to allow them a period to locate the package before we send replacement or refund the item. We may decide to send replacements before this period has passed, but at our discretion.
7.4 In the case of lost or missing orders, once replacements are sent if the original order does arrive we must be notified immediately as not doing so could be seen as a fraudulent act by the carrier in the case of an insurance claim.

8.1 All photographs and graphic content are the copyright. Any unauthorised use on any platform shall be seen as infringement of our copyright and we reserve the right to invoice for use on a per image and per day basis.
8.2 We have included pictures to illustrate items on the website, as a visual representation of the items being offered for sale. However, these pictures should be intended as a guide only as specifications can change over time. Colour reproduction is not guaranteed to be correct. Due to the different mediums used items with the same design may not show the same colours.
Some pictures may use additional parts other than the item described, as a prop for the photograph. Such items are not included unless stated.