Terms & Conditions

The term ‘Mugfalia’ or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of our website.

Using this Website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not continue to use this website.

The websites named are owned and operated by Mugfalia.com

You can contact Mugfalia by emailing mail@mugfalia.com

1.1 You will be able to access all of the website without registering. We do not require you to register to buy from us and no details are stores except those necessary to process your order.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
2.2 The order will be considered to have been placed once payment is made. Acceptance of the order shall be made when the order is shipped. If for any reason we do not accept your order a refund will be made and you will receive a notification through your payment method.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we suspect fraud or any other illegal activity
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3.1 All prices shown on the website are for the items only. They do not include shipping unless stated.
3.2 Where we charge separately for packing, carriage, insurance and other relevant charges, the appropriate rates are displayed in the checkout section of the website which can be clearly seen prior to completing your order. A final order total, including said charges is also shown.
3.3 Our prices are reviewed periodically and any pricing changes will be amended on the website as and when necessary.

4.1 If you wish to cancel your order: 
(a) you can notify us by email to mail@mugfalia.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.3 below.
4.2 All orders should be checked and any errors notified to us within 7 days of delivery.
4.3 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund, except for reasons laid out in section 4.5 below.
Please notify of your intention to return goods within 14 days of receiving. The costs of returning goods to us, and/or costs incurred for sending exchange items, shall be borne by you.
4.4 Upon receipt of the returned goods we will give you a refund of the full value of the goods, excluding any carriage, packing or insurance charges.
4.5 The rights to return the goods to us as referred to in clause 4.4 will not apply in the following circumstances: –

In the event that the product has been used

in the event that the product is not being returned in its original received condition, inclusive of all packaging, fittings and instructions as applicable

to any products that we have made or customised, or arranged to be made or customised specifically for you

to any products that you have customised, or arranged to be customised

The provisions of this clause 4.5 do not affect your statutory rights. 

4.6 In the event of incorrect items being supplied by us we will reimburse return postage costs and supply the correct part. We ask in all cases that the incorrectly supplied item is returned to us before we ship the correct item.

4.7 We may at our discretion accept items returned after 14 days, but in such cases they shall be subject to a re-stocking fee of 10% of the retail, undiscounted price.4.8 Returns are not possible on any items which are personalised or have custom characteristics. Any item where you are required to enter a personalised string of text before ordering cannot be returned. It is your responsibility to check the accuracy of any information entered

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis: 
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies. 
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 
5.4 Any rights not expressly granted in these terms are reserved. 

6.1 While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 
6.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

7.1 Once notified that a package has not arrived when expected we will endeavor to find out what has delayed the package.
7.2 Any liability for late deliveries shall be limited only to a refund of shipping costs only. No liability for consequential losses shall be accepted.
7.3 In most cases for lost packages we are required under our contract with our carriers to allow them a period to locate the package before we send replacement. We may decide to send replacements before this period has passed, but at our discretion.
7.4 In the case of lost or missing orders, once replacements are sent if the original order does arrive we must be notified immediately as not doing so could be seen as a fraudulent act by the carrier in the case of an insurance claim.

9.1 All photographs and graphic content are the copyright. Any unauthorised use on any platform shall be seen as infringement of our copyright and we reserve the right to invoice for use on a per image and per day basis.

9.2 We have included pictures to illustrate items on the website, as a visual representation of the items being offered for sale. However, these pictures should be intended as a guide only as specifications can change over time. Colour reproduction is not guaranteed to be correct. Due to the different mediums used items with the same design may not show the same colours.
Some pictures may use additional parts other than the item described, as a prop for the photograph. Such items are not included unless stated.